Returns & Exchanges
At Fadna, we prioritize the freshness and quality of our functional teas and wellness products; if you receive a damaged or incorrect item, we offer a hassle-free return within 7 days of delivery.
Contact Support
Email our customer care team at [email protected] with your order number and photos of the product issues.
Verification
Our quality assurance team will review your request within 48 hours to ensure it meets our safety and hygiene return criteria.
Secure Packaging
Once approved, place the item in its original unopened packaging to maintain food safety standards during transit.
Refund Processing
After we receive and inspect the returned item, a full refund or replacement will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing